Royal Sunset Cancun Disaster

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Best Things About the Resort:


Resort Experience:
We traded our timeshare in Cabo to stay at the Royal Sunset All-Inclusive. The rooms were dirty and uncomfortable, the grounds were poorly maintained and they hounded us every day of our vacation to sit through their 90-minute presentation. It got to the point where we didn't want to go through the lobby of the hotel because we were afraid we would get bombarded by the timeshare salesman. When we went to check out, they added on an extra $200 US per person for some strange "use tax." When we refused to pay, they said they would just run it on the credit card on file and there was nothing we could do about it. We ended up having to dispute the charge with our credit card company and it was a nightmare.

• Unit Type: 1 Bedroom
• Activities: Not Available
• Amenities: Not Available
• Unit Satisfaction: Poor
• Family Friendliness: Not Available
• Service: Not Available

We made the mistake of going to this all-inclusive resort in Cancun. The resort website said it had five restaurants, but it turned out that all but two were closed. There was a very poor buffet available for lunch and dinner. It was also the only place to eat breakfast. There was also another restaurant with limited seating that was a bit more formal. However, we attempted to make reservations there and they said they were full except for one slot at 9:30pm. We told them we did not want to eat that late and left for the main dining. Later that night, the hostess from the restaurant found us in the lobby bar and yelled at us for not showing up for our reservation. We were appalled.