Our room was spacious with a queen-size bed. There was a desk and chair, plus a sofa with a matching upholstered chair, a small table, and a floor lamp. There were two phones and a color TV that had English and multi-language stations. The windows were almost floor to ceiling with two sets of sliding screens (a translucent one and one that kept out the light). You were provided with slippers and a yukata (cotton kimono). Your bed was turned down every night if you wished. They provided a pot to boil water for the green tea which they provided.
There were several restaurants in the hotel. Shinjuku Station and many stores within a 10-minute walk or you could ride the free shuttle, which also took about 10 minutes. There were stores and restaurants on the lower level of the hotel. A Kinko’s was located on the ground floor. You could use the computers to access the internet for a reasonable fee.
The people at the desk spoke English and were very helpful. They had maps and directions to reach various sights. There is a concierge also. The airport bus drops you off and picks you up at the front exit for a fee.
The breakfast buffet is excellent and consists of traditional Japanese food as well as American breakfasts. It is pricey, though, at about $28 per person.