Chicago Journals

Holiday Inn - Chicago City Centre

A December 2003 trip to Chicago by ChrisJBrady

Quote: Avoid this hotel at all costs.

Doubletree Hotel Chicago Magnificent Mile

Hotel | "Holiday Inn - Chicago City Centre"

Quote:
We wish to raise the utmost concern about the scams, rip-offs, and poor service at the BA recommended Holiday Inn in Chicago City Centre. We stayed there twice, before Christmas and then after Christmas. Our main concerns are as follows: Reservations and Room Rates * The reservation for our second visit was cancelled for no reason at all. * During our first stay, the management increased our room rate from the agreed $108 to $161 without notice. * Non-smoking room #1412 smelled so badly of stale tobacco that we requested a complete change of sheets and underlay. * Overlay blanket had a huge tear in it and what looked like cigarette burns. * Electronic...Read More

Member Rating 1 out of 5 on January 8, 2004

Doubletree Hotel Chicago Magnificent Mile
300 East Ohio Street
Chicago, IL 60611
(312) 787-6100

American Cafe

Restaurant

Quote:
Restaurant (300 East, American Cafe)

[*] When we had fried Lake Perch and chips all we wanted to go with this were vinegar and brown sauce, however it took four visits by the waitress (who could hardly speak English), a visit by another waiter (who was then rude to the waitress within our hearing), and then a visit by the Chef, to obtain Heinz malt vinegar and Lea and Perrins Worcestershire sauce - by which time we had nearly finished our meal which was steadily getting cold. We declined to leave a tip.

[*] The plates were invariably cold, making the food cold and unappetising.

Member Rating 1 out of 5 on January 8, 2004

American Cafe
Holiday Inn - Chicago City Centre
Chicago, Illinois

Quote:
Holiday Inn HQ have declined to respond to our emails of complaint. This is what we sent them. # We wish to raise the utmost concern about the scams, ripoffs and poor service at the BA recommended Holiday Inn in Chicago City Centre. # We stayed there twice - before Christmas and then after Christmas. # Our main concerns are as follows: Reservations & Room Rates: [*] The reservation for our second visit was cancelled for no reason at all. Ee only discovered this after arriving late from a traumatic flight from Lexington, KY. [*] During our first stay management increased our room rate from the agreed $108 to $161 without notice due to a ball game in town and were very reluctan...Read More