Best Things Nearby:
Disney World is right around the corner, although it took quite a long time to get there. It is about a few miles, but took about 15 minutes to get to a parking spot. Sea World and Universal are all within a short driving distance from the condos. There are also a plethora of restaurants very close.
Best Things About the Resort:
The timeshare was very spacious. That's about it.
Resort Experience:
Sheraton Vistana Resort has everything. There are pools in every section, games rooms, and a variety of activities thru out the week. They even have a Mary Kay lady come to show you some makeup techniques.
The resort is pretty huge. A few of the sections are divided by city streets.
Check-in seemed to me like on of those timeshare presentations. No one was pushing the timeshare, but the atmosphere seemed to be. Across from the check in location were five guys lined up waiting behind maybe a 25 foot counter for prospective timeshare owners. A few were just munching down boxes of popcorn that they were giving away in front of the building. Later in the week I had gone down to the counter to get some Disney World timetables and was passed to another person because he didn't want to lose his turn.
I called the resort's number on our exchange sheet to make some room and section requests, and was transferred twice before someone told me that RCI does the requests. I then called RCI and was told their computer wasn't capable of making requests. So I called RCI again and was helped my someone more helpful, who then called the Vistana with me on the line. He helped me with the diamond lane check-in, but he said that I couldn't request anything since I was a non-owner. In the meantime, I had emailed the resort about check cashing policies because someone I talked to at the resort told me that she didn't know what the policy was and that I should just bring traveler's checks ($50 per day check cashing). I was then able to get the phone number for customer service, who was very helpful and put in my requests. When I emailed I had also made the section and room requests. So emailing thru the starwood website or directly to the front desk (407/239-3310) will get you to the right person.
We requested the Cascade Section, which is the newest, but got the Fountains. From what I heard the Cascades are hard to get into and Falls would be the next best section. We requested a non-smoking unit, which there isn't any, so they said they'd put us in a unit with some electrostatic air filter. The Courts are supposed to be one of the older sections, but I heard that they just got remodeled. There are also two-bedroom units there with lofts. We did get the top floor, which was the third floor. The top floor of the Fountains have vaulted ceilings, which made the unit seem even more spacious. Some sections have five stories. There are no elevators.
The unit was pretty dirty and not kept up very well. I called the front desk to have them check out the dishwasher since it didn't go past the dry cycle. No one came the whole week we were there. It does have a stackable washer and dryer in the hallway closet, which I liked since we have two small children. The only problem was the dryer took three hours to dry a load of laundry. I ended up hanging the clothes overnight.
The rug was totaly dirty. I had to wash my kid's feet, as well as mine, multiple times during the day because they were just filthy. It was kind of gross after a while walking around barefoot and feeling that grunge on the bottom of my feet. The bathrooms were very bleached. They had a strong smell and I got a chemical burn leaning on the whirlpool bath in the master bedroom. I had to rinse the outside and top of the tub, so my kids didn't get burnt. I was really disappointed with the unit. I would expect that the Sheraton provide cleaner units.
The unit that we had was a two bedroom. The master bedroom was very spacious. It had a king bed and a sliding door out to the balcony. The second bedroom had two queen size beds. The living room had another sliding door to the balcony. The balcony was covered and enclosed by netting. I figured there must be a bunch of mosquitos there! Many of the houses that I saw driving from the airport had these net enclosures on their patio. Some looked as big as 50 feet long.
There were three TVs, not the best quality, but they worked. There were two bathrooms, a living room, kitchen, and eating area. It had an open floor plan. The kitchen had two tall barstools, so you could eat on the counter. The kitchen had a minimal amount of cookware and tools, but there were about a dozen ashtrays!!! The cabinets were old and the floor wasn't very clean. The nonstick frying pan was very worn.
They supplied a few packets of dishwashing detergent and extra paper towels. There was no laundry detergent. The bathrooms had bar soaps. Housekeeping supplied fresh towels and made your bed on the third day. I read that there was a $30 charge if you want to reschedule cleaning for a different day.
I signed up for the diamond lane check-in, but it was so slow! There was one lady in front of me and a whole line of people in the regular line. The other line had about five people behind the counter. The regular line definitely went faster, but I'm sure the diamond lane is usually a faster check-in.
The website is here.
Also, we traded over a year and a half prior to arrival, which was a mistake. There are soooo many bonus weeks as well as timeshares available for Orlando.
We will definitely not stay here again.
- Unit Type: 2 Bedroom
- Activities: Good
- Amenities: Good
- Unit Satisfaction: Poor
- Family Friendliness: Poor
- Service: Fair