Best Things Nearby:Palm Beach during the day, casinos at night,
snorkeling at Boca Catalina.Best Things About the Resort:Caruso's restaurant for very good meal, but tough to get a reservation. Staff does reasonably good amateur show each night -- dancing and acrobats.Resort Experience:Upon arrival at 5pm, registration was swarming with people waiting to check in. After 45 minutes, we finally reached registration clerk who then began dividing her time between myself and another guest trying to check in. She either knew little about procedure or was very new or both. Despite presenting my RCI confirmation (make sure you have it or they will turn you away), she
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Best Things Nearby:
Palm Beach during the day, casinos at night,
snorkeling at Boca Catalina.
Best Things About the Resort:
Caruso's restaurant for very good meal, but tough to get a reservation. Staff does reasonably good amateur show each night -- dancing and acrobats.
Resort Experience:
Upon arrival at 5pm, registration was swarming with people waiting to check in. After 45 minutes, we finally reached registration clerk who then began dividing her time between myself and another guest trying to check in. She either knew little about procedure or was very new or both. Despite presenting my RCI confirmation (make sure you have it or they will turn you away), she still could not find my reservation and gave me a package with another name on it. When I pointed out this discrepancy to her, she disappeared for a period of time only to return and have me complete the information on this package, deleting the info for the other person. Then there was complete confusion over the all-inclusive package -- something I did not want and was told was optional despite the RCI notation of it being mandatory.
Eventually, a knowledgeable person arrived and indicated I could not have the room that I was registering for (maybe the other guest whose name was on the package arrived). He then inquired if we would be willing to stay next door at the Radisson and as an accommodation, he would give us the all-inclusive package without charge. After ascertaining that I would not be sharing my room with rats or roaches, I gladly accepted. That was the best thing that could have happened.
While I cannot comment on the hotel rooms, and I was told the timeshare rooms are larger and better appointed than the hotel rooms, I can comment on the property. I guess the hotel was full and we were transferred because they needed the space. That still does not explain why a timeshare unit was not available.
My speculation on the hotel being full is the result of feeling like I was falling over people whenever I was on the grounds.
Arriving for breakfast betwen 9-9:30am on most days, it seemed like all the chairs poolside were already taken and the palapas on the beach were also occupied. Also, the palapas were on top of one another. They were five deep while palapas next door at Raddison were only three deep with more space between each as well. Pool also appeared crowded.
As an all-inclusive, the Allegro is way overpriced at $115 pp/per day. Only three restaurants available Caruso, Topaz, and Papaya. Caruso is excellent but need to reserve before arrival if possible or wait until later in week since usually fully booked for 2-3 days in advance. Topaz is buffet -- breakfast, lunch, and dinner. Even with different dinner nightly, it is quantity over quality. Did not eat dinner at Papaya, but need reservations there too and from what I ate there during the day, it is not a restaurant I wanted for dinner. It gets full because people are on all-inclusive and have no choice.
Swim up bar at pool is nice and there is a bar on beach too, but drinks, which I assume is why people like all-inclusive, are nothing to speak of and service is poor due to crowd at pool and understaffing. Frozen drinks (pina colada, daiquiris, etc.) are from a frozen mix, blended with ice and liquor then added on top. Took me two days to realize I had to ask to have whole thing blended and then got dirty look from bartender each time I would so request.
For nightly entertainment, staff does put on good 45-60 minute amateur show each night (except Sunday) with different theme and costumes. Saw it twice and it is dancing, acrobats, singing. Did it because it was included with all-inclusive, but would find other shows at other hotels if I was paying.
Because of overcrowded feeling and exorbitant all-inclusive (even if I was paying for meals and show, which are overpriced to justify the all-inclusive, it would not cost $115/day), I would not stay at Occidental/Allegro.
- Unit Type: Studio
- Activities: Good
- Amenities: Fair
- Unit Satisfaction: Fair
- Family Friendliness: Good
- Service: Good
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