Best Things Nearby:
Puerto Vallarta, although it can take up to one hour to get there by local bus or $15 by taxi.
Best Things About the Resort:
The pool is huge and there are a lot of activities. The amenities are excellent and we came home very relaxed. The staff is also excellent and we had no problems while we were there.
Resort Experience:
The resort is excellent and we enjoyed our stay. We arranged for a two-bedroom suite 8/6, as well as two hotel rooms for two other couples through the Bonus Vacation plan, so we brought our own tour group with us. The suite, 8/6, had two large bedrooms, two full baths, and a main room with kitchen. I would not want to use the main room for other people as they would be on the pull out sofas and, I believe, would be not too comfortable. The suite suited two couples perfectly.
We had two problems that are of concern. The first was the Mayan Palace timeshare pitch, which lasted over four hours and got a little heated when we did not buy. The second is that we are still trying to settle our bill some four months after checkout. We paid the majority of our bill by cash and the rest by credit card. Originally, the credit charge came through ok, but a few months later, a larger charge was posted for the amount we had paid cash. The resort did not answer email queries and the matter is now being looked after by the charge card company. When we checked our resort receipt, it was stamped fully paid, but the date on the stamp was February not April (which was when we had actually checked out). It was not a good way to remember an excellent vacation at what is otherwise a first-class resort.
When arriving at the airport, you will be approached by someone selling timeshares. You will be able to "score" some excellent free tours for agreeing to attend a presentation, but I would suggest not giving the representative any money. We received three excellent free tours for no cash outlay.
- Unit Type: 2 Bedroom
- Activities: Good
- Amenities: Very Good
- Unit Satisfaction: Very Good
- Family Friendliness: Very Good
- Service: Very Good