On a side note:
We live in Vancouver BC, so, for this trip we decided to fly out of Seattle. Anyways, our trip home was spread out over 2 days. Day 1: Fly from St. Thomas to Chicago (over night stop), Day 2: Chicago to Seattle.
For our over night in Chicago, our travel agent booked us in the 4 Points, Sheraton Hotel (at O'Hare). When we arrrived, we were booked into a room on the 5th floor. We lugged our bags up there, and opened the door to a room that had food all over the place, newspaper scattered on the floor and a bed that wasn't made. So we went back to the lobby, talked to the manager--for our inconvience, he upgraded us to one of their VIP rooms. All would have been fine if maybe that room was clean..but it wasn't. So needless to say, finally, we were given a clean room, but that didn't come without a fight. The manager offered to send a cleaning crew up to clean our room while we waited. He didn't actually offer us another room until I asked for our money back so that we could go else where. It was a nightmare!