My arrival at the Garden Hotel was inauspicious, to say the least. Two of my fellow travelers made the mistake of eating at a buffet-type restaurant in Bangkok the night before we left, and were they paying for it. Our introduction to the staff at the hotel was asking for towels to help clean up a bit. Their aplomb in dealing with the situation was one of the hallmarks of the service we received at the hotel.
Built in the early 1990s on the grounds of the French Club, the hotel’s facilities reflect the heritage of its Japanese management company. The largest restaurant is Japanese and there is a branch of the Mitsukoshi department store in the hotel lobby. Many of the front desk staff speak Japanese as well as Chinese. English is the other common second language.
The hotel has devised an interesting system for helping guests communicate with the desk staff. Colored dots on nametags indicate the language spoken (blue for English, red for Japanese); the number of dots is a relative guide to fluency (1 dot is "basic", very basic it seemed; 2, average; 3, excellent). The desk staff was efficient and the concierge was very helpful in providing recommendations for meals and evening activities.
The rooms in the hotel were large, but not overly so. The room fit two full-sized beds, two dressers, a writing desk and a table with two small chairs and did not seem cramped. The bathroom was average size. The sink basin accommodated the many toiletries two women need for business meetings, sightseeing and dinners out. There was a large tub with a good shower. One bottle of water per day per person was provided. Nothing indicated that the hotel filtered its water; we brushed our teeth with the bottled just in case. The bathroom was stocked with two each of many amenities: shampoo, conditioner, moisturizer, shower gel, cotton swabs, toothbrushes, mouthwash, sewing kits, shower caps and (my favorite) palm-sized loofahs to use instead of washcloths. The supply was replenished daily.
The hotel was immaculately clean. In a country where it seems that nearly everyone smokes, the "no smoking" rooms did seem to truly be non-smoking. I couldn’t detect even a lingering odor. Our room overlooked the garden, which is quite lovely both from above and walking through on the way to get coffee in the morning.
The hotel has a good, but somewhat expensive, business center where you can access the internet. Telephone calls to the US ran about US$1 per minute for direct dial.
The Shaanxi Nan Lu subway stop is located on the opposite end of the garden from the hotel, about a 3 minute walk. We used taxis to get around, taking a hotel card for the driver to bring us back.
I enjoyed my stay at the Garden Hotel, but if I were not traveling as part of a group, I would probably opt for less expensive accommodations.
Garden Hotel