Additional commentary on the park’s concessionaire and reservation system is necessary.
Denali Park Resorts is a division of ARAMARK, the company contracted by the U.S. National Park Service to handle reservation operations for many of the national parks and preserves in western United States, including the Grand Canyon, Bryce Canyon and Denali. To one degree or another, anyone visiting Denali must deal with this company.
Denali Park Resorts
241 W. Ship Creek Ave.
Anchorage, AK 99501
Open 7am to 5pm
For accommodations & tours,
Toll free: 800-276-7234
Tel: 907-276-7234
Fax: 907-258-3668
For Park reservations,
Toll free: 800-622-7275
Tel: 907-272-7275
Fax: 907-264-4648
Their website is: www.denaliparkresorts.com.
In addition to the Denali National Park Hotel within the park, they handle reservations for McKinley Village Resort and McKinley Chalet Resort. "Alaska Raft Adventures" and "Cabin Nite Dinner Theater" are among the most popular tour activities at Denali. In addition to handling those tours, Denali Park Resorts also schedules the highly regarded "Tundra Wildlife Tour" and "Denali Natural History Tour" bus excursions.
For accommodations, they will require a prepayment equivalent to one night, plus 7% Denali Borough Bed Tax. Cancellation policy is 7 days for a full refund. I strongly advise securing them as early as possible. (The Denali Princess Lodge informed me in January, 'no vacancies' for my dates. January!) I was elated with our reservations at the Denali National Park Hotel, even if I wasn't as happy paying for them 7 months in advance.
Denali Park Resorts also handles all reservations for activities taking place within the Park. In fact, they can even accept the $5 National Park Service Entrance Fee in advance. This admission charge for adults over age 17 is good for 7 days. The fee is, alternatively, $10 per family. Discounts apply to seniors over age 62 and persons with disabilities. Camping reservations, good for 14 days, are very competitive. RV's mostly settle on one of the 102 spaces at Riley Creek at the entrance to the Park. Backpackers more prefer setting up at one of the 60 plots at nearby Morino. There are several other sites; the choice will be one based on need for: RV access, pit vs. flush toilet, and tap water.
Reservations for shuttle bus transportation takes a special explanation; it is a very complicated process. 65% of the seats are available in advance. The remaining seats can only be reserved 2 days in advance. It's an extreme arrangement where one-half of Denali's access capacity is consumed with reservations literally many months in advance, while the other available half is issued on virtually a first-come-first-serve basis. Let me give you my experience as an explanation.
In mid-April, I submitted an application by fax for a shuttle bus trip into the Park. (It took some time and emails to get all my friends to agree to it.) I had to specify the date and destination, as well as our 1st, 2nd and 3rd choices for departure times. Our first preference for a 6:30am departure was already full; I accepted the 6:00am departure. Now remember, my preferred departure, is actually only 65% full. If I wanted to chance it, I could have gone straight to the Visitor Center immediately upon our arrival to see whether the remaining 35% of the seats aboard the 6:30 departure had yet been filled by those who have had only 2 days to claim them. Well, even three and a half months in advance, it seemed better to prepay for guaranteed seats on our 2nd choice.
The departure schedule was as follows:
Toklat River (53 miles): 6:30, 9:30, 12:00, 3:00, 6:00
Eielson Visitor Center (66 miles): 5:30, 6:00, 6:30, 7:30, and every half hour thereafter, 11:30, 12:30, 2:00
Wonder Lake (85 miles): 5:15, 6:15, 7:15, 9:15, 10:15, 11:15
Kantishna (89 miles): 8:15
Total roundtrip time is 6 hours, 8, 11, and 12 hours, respectively. Cost is $12.50, $21.00, $27.00, and $31.00, respectively.
There is a $6 penalty for changing or canceling a shuttle bus ticket or campsite permit. Notification is required at least 2 hours prior to departure in the case of shuttle buses and 6pm on the day of arrival for campsites. Any change will trigger this penalty. The policy for refunds is impossible. First, tickets are not mailed to you. They must be picked up at the Visitor Center in Denali. Second, the only way to obtain a full refund for a cancellation is to mail the physical ticket to Denali Park Resorts within 30 days of the event date. Impossible. If you cancel, how are you able to acquire the ticket that you're required to return by mail? Oh well, at least they're inexpensive.
There are other complicated, strict, and inexplicable policies, not least of which is the payment process. Also, you cannot mix communication channels; e.g. if you fax a reservation, Denali Park Resorts is unable to reference your reservation through a subsequent telephone call or mail correspondence.
The whole system is insane, I know. A partial answer why, might be that Denali Park Resorts is simply operating according to federally legislated NPS regulations; it just takes a lot of rules to cover every American citizen, every foreign visitor, and every situation. I also had a chance to chat with a Park Ranger at the Visitor Center about its complexity. There is some rationale to it. The National Park Service has decided to restrict people and traffic as much as possible, while giving the entire public reasonably absolute access. That impossible contradiction is the mission. Nationwide. The Grand Canyon had a rocky start implementing its shuttle bus program two years ago. Yellowstone is trying to ban snowmobiles. It's a zero-sum scenario not easy to apply. The reason for this policy is simply that many National Parks have exceeded their capacities for the presence of people and vehicles, endangering the very environment that makes them worthy of preserving.
There are many people who come to Denali without any plans at all. That adventurous spirit is essential to Denali and America's National Parks. They shouldn't be shut out; they have the right, a reasonable chance, to experience Denali in this spontaneous way. If all the campsites and bus seats were allocated by advance reservations, thousands of visitors would be left out in the cold when they arrive.
It helps to know all this, how the reservation system works, but it's also enough to know that everyone is welcome to Denali National Park and Preserve and will have a memorable experience.