Site Help Forum

Can't upload photos

marif

Posted by marif on October 22, 2012

Hi Terre,
I've just added two photos to my story: A surprisingly green city Part 1. However, when I tried to add more photos to the same story, I was informed that I should check the size and type of my photos. All these photos are within the limit requested (from 10 kb to 200kb) and all are jpg. The site said that this is a temporary glitch but I've been trying all day with no success. Can you please help?

Thanks & regards,
Mario (marif)

nik

Reply by nik'smomStaff on October 23, 2012

Hi Mario/Marif,
We'll take a look. I just tried a bunch of photos myself and got the same result. Let me see what tech support can do!
Best regards,
Terre for The IgoUgo Team

marif

Reply by marif on October 23, 2012

Thanks. Let's hope that in a short time, I'll be able to upload more photos to my reviews. If there's something I can do from my side, kindly let me know.

Best regards,
Mario

nik

Reply by nik'smomStaff on October 23, 2012

Thanks! We may take you up on that. Our members, like you, are our best troubleshooters!

marif

Reply by marif on October 24, 2012

Hi Terre,
Nothing has changed yet and I am still stuck and can't upload more photos. Any more information about this issue please?

Thanks & regards,
Mario

ssullivan

Reply by ssullivan on October 24, 2012

I'm having the same issue. Can't upload any photos using either the newer or the older photo uploader. This has been going on since Sunday. I was able to upload a bunch on Saturday.

nik

Reply by nik'smomStaff on October 24, 2012

We apologize for the delay and thank you all for your patience. The photo uploader error should be corrected and up and running by Thursday.

marif

Reply by marif on October 25, 2012

Hi Terre and IgoUgo friends,

A great thank you once more. All now works perfectly. A great thank you as well to the tech staff for their promptness and excellent service.
Best regards to all,
Mario

Reply to This Topic

500 words or less