Editor Pick
Terrible Service at Woo Sang
- January 20, 2009
- Rated 1 of 5 by
tvordj from Dartmouth, Nova Scotia
This restaurant is up a flight of stairs so not easy to get to for anyone with mobility issues.
I've been here with a very large group before (2000) and both the service and the food were excellent. This time around we were 10 at the table but the table seemed too small for us. The drinks orders were slow in coming and sometimes the wait staff forgot to ask everyone for reorders. The rest of the evening was one service disaster after another. They didn't provide us with a circular movable platform for the center of the table to make passing around the dishes easier and when someone finally complained loudly, we did get one. Which was broken and we had to gingerly turn the glass ourselves and hope it moved.
They brought two courses out at once instead of one at a time, further confusing and crowding the table as everyone tried to reach and pass. The one waitress kept elbowing one couple, leaning around them and at one point one man received a beer right down his back! Alan spilled another one trying to move something else out of the way. The music on the sound system was horrible, pan pipes playing every kind of music except Chinese. The piece de resistance was a lovely dish of prawns which suddenly acquired an extra bit.... a big blue bottle fly that was hovering landed in it, got stuck in the sauce and wiggled it's little legs helplessly while the 10 of us collectively moaned loudly... ewwwwwwwww! The waitress seemed to find this amusing but took the dish back to replace it. Hopefully with something new but it took us 15 minutes of warily contemplating the fresh replacement before anyone had the nerve to try some!
To top it all off, yes it's possible to further wreck this, they buggered up the bill! The manager was sought out, he who had conveniently NOT managed his restaurant very well tonight, having found plenty to keep him busy behind the bar instead of being aware of the problems going on under his nose. The events of the night were explained, which they *think* were confirmed by the staff but not speaking any Chinese, they had to take that on faith. The manager offered them 30 pounds off the bar bill (which was about 50 pounds between the 10 of us). He wouldn't extend that to the entire 50 so we took it and then counted out the money to pay the 235 pound total bill to the penny! No tip. So that's quite a lot of money they ended up losing over all. We took the thirty pounds and, discovering that our favourite Copperface Jack's was closed, spent it on a round or two of drinks at Lass O'Gowrie on Charles Street.
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