Handicapped/Wheelchairs Not Welcome
- October 3, 2009
- Rated 1 of 5 by
lov9294 from fort worth, Texas
My husband and I have heard good things about Loco Coyote from friends, and decided to take our 4 1/2 year old daughter, who is disabled and in a wheelchair. The hour and a half drive from North Fort Worth to Glen Rose turned into an almost 3 hour drive due to the rain and traffic. Much to our dissappointment, we were not able to dine; we weren't even able to get out of our car for that matter. There were no handicapped parking spaces. The parking lot was riddled with large water puddles. A gravel surface is very uneven and almost impossible to push a wheelchair in, and add big puddles of water to the mix. Where is the ramp? Only an uneven brick path leading to a big step to get to the porch.My husband ran up to see how we could get our daughter in, and only saw picnic tables which again, could not accomodate her. We were unable to get our daughter out of our car due to the poor condition of the parking lot, (if that's what you want to call it) and the lack of wheelchair accessibility. What a pity that in this day and age this establishment won't invest in a few improvements to open it's doors to ALL patrons.
Is an Onion Ring Worth Breaking Your Leg?
- July 15, 2009
- Rated 1 of 5 by
lisakerman from Ft worth, Texas
I am deeply disappointed with the restaurant and have to get it out of my system, whether anyone reads this or not!
Here’s my bottom line first:
If you are a biker and have eaten their food, you have probably decided that the nightmare of parking is worth tolerating. Well, I have reached my limit with their motorcycle parking options. I have stopped counting the number of bikers who have slipped, flipped and flopped over, sometimes taking passengers and nearby bikers with them, getting in and out of the "grassy" area where most bikes park. I have seen big experienced Harley Riders go down hard—hurting their bodies, hurting their bikes and crushing their pride as a cadre of tire kickers and a patio full of brothers and sisters look on in sympathy and rush to aid.
The H family is certainly willing to take your hard earned money, and allow you to wait an hour or two, feed you some delicious food in grand quantity, but their failure to create a safe parking environment indicates such a high degree of greedy disrespect that I can no longer be the huge cheerleader of this establishment that I have been for the past three years. I won’t go back until they create a safe parking environment because there must be hundreds of bikers who frequent that restaurant weekly and to me it is just wrong that those bikers expose themselves to such danger just to park. Why risk broken limbs for good food?
THERE IS NO EXCUSE FOR THE OWNERS TO CONTINUE TO EXPOSE BIKERS TO THIS DANGER. THERE IS CLEARLY NO RESPECT FOR ANYTHING BUT YOUR MONEY.
Why am I speaking up now? I haven’t fallen there yet, though my friends have.
In the past, I looked so forward to the food and social activity that I was indeed forgiving of the vast task it would be to undertake paving, the economics, etc. The very first visit I made to Loco, it was closed as it was the morning after their daughter’s wedding and there was ample evidence it was a great party as Mr. H, alone, worked gradually to restore order. So, I immediately felt the family nature of the place. I think that contributed to my fondness and overlooking the weaknesses.
Well, today, I experienced such service that I felt like Rodney Dangerfield, and yearned to break out into an Aretha Franklin Impersonation, demanding respect from the establishment.
We arrived early for a Sunday- and our fearless leader Chris Smith from Wild Child Cycles, Saginaw, had the patio reserved for the approximately 30 of us. However, 7 of us, a bit exhausted from the near 100 degree heat and the 90 ish mile ride, went inside to see if seating was available there. And there was plenty—the two long tables in the center and at least three booths along the back and another table near the door were all empty. So I approached Mrs. H at the cash register to see if there was some sort of list to be on to be seated inside, if we preferred that. She said if we wanted to break off from the group, we could and that they would open up other tables on the patio so that we would not be the only ones exclusively there. Didn’t seem to be a problem. Meanwhile, a couple who rode with us, seated themselves at the long table closest to the middle rear and by the time we sat at the table next to them, a young man served them their beverages.
Five of us sat for some time, quite parched from our ride in the heat. Gradually, when the couple at the next table were already eating, we asked if there was someone to wait on us. The young man was standing around doing virtually nothing and explained that he was responsible for the tables from the center back, and we were the other server’s table. He did eventually bring us menus. Our server had at least four full tables. Never even glanced our way.
After another 10 minutes or so, I asked him if we moved to the table where our friends were now about half way through their meal, could he be our server then and he responded "Probably not." We asked if we could at least get some water—he seemed to indicate that he could. It never came. I stated to my party that I was on the verge of leaving, as I felt no need to be treated this way. Mrs. H explained that people were being waited on in order of arrival. Weird since we sat moments after our riding partner sat, now munching away.
SO eventually we moved to a back booth, figuring maybe then we might get some service as clearly, our server had never even visually acknowledged us. I worked in the restaurant business for 8 years so I usually have a lot of compassion. I also know a lot about respecting a customer and making a customer feel appreciated when circumstances are such that good service is impossible. And I have already stated that I take slow service for granted at this restaurant because I pass it off as being due to how busy they are. While our server was indeed so busy she couldn’t even say hello and sorry, other personnel were standing around and blatantly refused to meet our simple request for water. It was as if we were being punished for sitting inside.
I was so disturbed by this point, I went to my bike to get my bottle of "safety water" that I keep incase something happens in the heat.
Mrs. H came out and asked me not to let the door slam when I came back in. If you have been there, you know that it slams automatically and the only way to prevent it is to remember that it will slam, and hold onto to it gently closing it. People forget all of the time. I admit, I completely forgot-- gee maybe something else was on my mind. I was shocked that after she sat at her cash register without offering one iota of service, that she would get up and walkout side to find me to tell me not to slam the door. Instead of speaking to me about it, and having signs posted about the door slam—FIX IT! Why don't’ they put a better hinge on it to prevent that! Why don’t they care enough to put as many warning signs up about the treacherous parking situation? In any case, I said I wouldn’t be coming back in. And she said good, that she didn’t need customers like me.
I told her that I have been an excellent customer and I didn’t need to be treated that way. She commented about how they were asked to have cold beverages available on the patio by the person who made our reservation. I couldn’t respond any more after being told that she didn’t need me as a customer. Trying to tell her that information would have been helpful half an hour earlier was pointless. I geared up as my husband gave our regards to our organizer—I was simply too overheated to be civil- and I was deeply saddened to realize, as I glanced again at the deep ridges in the sand, watching bikes slide through it- that Loco Coyote has such good business that slow service doesn’t mean anything to them. And individual customers, parched and repeatedly begging for water, are simply rude and don’t mean anything either. And bikers as a whole are just a cash cow that they milk without caring for their safety. I won’t be led by the herd back there and I hope you will think long and hard before you go there again. I hope you have enough respect for yourself and your riding partners to actively choose safer locations that respect their customers. There are plenty of places with great food in Texas, and some of them respect bikers so much that they even make special parking lots for bikes.
Simply the Best!
- May 22, 2009
- Rated 5 of 5 by
ScalliwagRX8 from Fort Worth, Texas
My wife and I spend every anniversary at the Paluxy Riverbed Cabins in Glenrose. The first time we came the owners recommended the Loco Coyote.
As we drove outside of town and turned off on a small county road I thought "how in the world could a place get business out here?"
Well when we got there the place was packed and had a wait.
After eating the food it was really easy to tell how they are so successful.
For the past couple of years they started making the "Pigout for 2/4/6/8" As another reviewer mentioned it easily fills up 4 people.
Shrimp, chicken, pork ribs, catfish, sausage, and I think brisket in a huge pile. It's $40 for the "Pigout for 2" but it's by far the best $40 I have spent on food. Especially when we put half of it in a doggie bag to enjoy at the cabin the next day.
Between the cabins and Loco Coyote it has been our place of choice for our anniversaries the last 8 of 23 years.