Results 1-2of 2 Reviews
heber ctity, Utah
March 13, 2010
From journal Waterfalls in Zion National Park in 2010?
London, United Kingdom
August 15, 2007
Every kitchen can make mistakes - there can always be a fly in the food, however clean the kitchen is...however, what makes the difference is how it is dealt with. I was at the Spotted Dog restaurant with my family in August 2007, and we were enjoying our meal until I found a dead fly in the mashed potato. My partner and I (or so it seemed) were offered free desserts and tea/coffee by way of an apology.
When the bill came, the only item that was given for free was my own dessert - I was still charged for the meal with the fly! My partner's dessert and all teas and coffees were also listed. We asked them to revise the bill, but were told that there was nothing that could be done. I absolutely refused to pay for the meal with the fly in it, so a revised bill was issued, this time with the fly-meal taken off, but my dessert relisted.
In the end, the meal with the fly in it and my dessert were given for free, but it was truly disappointing to have to haggle about it, when we were enjoying our meal up to the fly moment. The manager seemed fairly flippant about the whole thing. It was a shame - and spoilt what was otherwise a lovely evening. Would I go back - unfortunately no.
From journal Spotted Dog Restaurant