San Jose del Cabo

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Panga Antigua

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rickhowe
rickhowe
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La Panga Antigua

  • September 3, 2006
  • Rated 1 of 5 by rickhowe from Darlington, Maryland
La Panga Antigua

After we tried Mi Casa in Cabo San Lucas, we decided to give San Jose del Cabo's La Panta Antigua a try. It is owned by the same group that owns Mi Casa, and we intended to spend the day shopping in San Jose Del Cabo. It's a lovely place, with an open courtyard. But the evening was ruined by the FLIES!

We sat down at about 7pm on Tuesday, August 29, 2006. It was a hot day, but relatively cool breezes blew through the shaded courtyard. We were ready to have a lovely dinner for our 35th-anniversary vacation.

But shortly after we were seated, we were beset by dozens of flies! We were both swatting away, but to no avail, And our discomfort was ignored by the staff.

When I saw a fly sitting on my wife's fork as she raised it to her mouth (it flew away at the last minute), I'd had enough! I asked the waiter for help, and he turned on a large fan near our table (we were the only people seated in that section). The flies continued, with more waving of my arms. I guess the staff thought I was hailing a taxi, because they ignored me. After about 30 minutes, after my STRONG complaint, they seated us indoors in a smallish air-conditioned room (which they refer to as their "wine cellar").

By that point, we had both lost our appetites and paid for a $150 dinner we didn't eat or enjoy.

Why they didn't seat us indoors after our first complaint I'll never know. When I asked the senior waiter that question, he said, "We always have flies this time of year."

I contacted the management via email, and they have offered to refund my dinner bill. That's an honest response by them to a piece of terrible customer service.

They told me that, in the summer, when people call in for reservations, the restaurant recommends dinner after 8pm (because the air is hot and still before that). But the management also admitted that they should have handled our walk-in dinner better.

Maybe we'll give them another try next time we're in Cabo.

From journal Rick's Guide to Cabo San Lucas & San Jose del Cabo

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