San Francisco Steak House

jabela
jabela
First Reviewer
1 out of 5
Avg. Member Rating
1
Review
Editor Pick

San Francisco Steak House

  • January 11, 2006
  • Rated 1 of 5 by jabela from Kuala Lumpur, Malaysia
I was very tired after a day at the education fair, there was a long wait at Chili's, I just didn't fancy chicken at Nando's, the food court was very noisy. But we'd heard that San Francisco Steak House was good.

I should have smelled a rat when I saw that the restaurant was practically empty on a Saturday night. Still we thought, that perhaps it was the location, because it was a little walk around in the KLCC park.

Then they confused us by telling us it was two restaurants in one; downstairs, it was Italian, and upstairs was the steakhouse. Despite appearances, they share practically the same menus and the same kitchen. Still, never mind; the view looked lovely, and I was tired enough to sit and enjoy it.

Then they placed a bottle of wine on our table, and I told the waiter that we would NOT be drinking alcohol that night. Instead of taking it away, he just left it there. Highly offensive in any culture, but DOUBLY so in a Muslim country! Then there was a lot of confusion about the sauces, which could so simply have been avoided if they answered the questions correctly in the first place. (English isn't a strong point of the waiters.)

Things were going from bad to worse; they delivered the bread, and my wife's was as solid as a rock. A dead giveaway that it had just been put in the microwave. When asked to replace it, they delivered it halfway through the main course.

Just to finish off our night, they decided to completely ignore us, and I really can't say they were busy--they had one waiter for every table with guests.

Food-wise, it was okay, but I could have gone to McDonalds, and I'd have been happier, because I'd have had change in my pocket. The really sad part is that not just the food is better at McDonalds, but the service is 100 times better, and that really doesn't say much for a restaurant charging 5 times the price.

P.S. We filled out a complaint form, but to date, nobody has contacted us.

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