Description: We saw lots of reviews for Schuh before we left on our trip, and the restaurant from the outside looks large, elegant, and welcoming. They have a chocolatier and shop on one side, so we dropped in for afternoon tea.
Our initial impression was not positive, as a rather disinterested waiter showed us to a table that had a dirty tablecloth. He then vanished.
After waiting for a while, I procured the drinks menu from the waiter station. When the waiter did turn up, we ordered (with a little difficulty, as we don't speak any German) the small version of afternoon tea (19chf).
Shortly after this, a stag party of about 20 guys was shown in. We groaned inwardly as the restaurant was rearranged to accommodate them, the ambience (such as there was) was obviously disturbed, and they proceeded to order beer. The groom (we assume) walked over to the grand piano and started playing it. The staff made no attempt to stop him. He continued playing very badly for about 15 minutes, without a comment from the staff. It was plainly annoying everyone. The group then finished their single beer and left.
The afternoon tea arrived on a wonky cake stand that had seen better days. Although it tasted quite pleasant, there wasn’t much of it for the money.
The next day, we thought we would give them a second chance and have dinner. We liked the idea of the pianist. We arrived at about 6:30pm, and the grand piano had been modified by the addition of a keyboard (on top) and speakers, which filled us with trepidation.
This time we had to show ourselves to a table and find the menus. The evening menu is very expensive (almost twice as expensive as everywhere else in Interlaken), with main courses at around 35-45chf. When the surly waiter did turn up, I ordered the veal and my wife chose a potato salad. There was no pianist, and he did not manifest himself at any point when we were there. Sometime later (just as I was about to go in search of our meal), it arrived. My veal was presented as deep-fried, breaded veal with chips. This was a meal costing £20, which I could have prepared for about a fiver after shopping at the coop. It was very oily and the chips were salty. My wife’s potato salad was horrible, with the potatoes barely being cooked.
After we had eaten what we could, we complained about the potato salad, which was removed from our bill. Of course, the bill didn’t arrive, and I had to pursue a waiter for it. He then ignored my request, finally arriving once we got up and put our coats on. We left and got dessert elsewhere.
I would recommend avoiding Shuh like the plague. The food was terrible and very overpriced, and the service was awful. Clearly it has gone downhill since some of the other reviews. There are far better restaurants available.
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