My sister and I arrived at the Big Bamboo Café on a Saturday night around 6pm. The place wasn't packed, but we didn't want to sit at the bar and requested non-smoking. We were told it would be a 5-10 minute wait, but it turned into a 20 minute wait. A group of 6 came in about 10 minutes after we did and requested non-smoking. They were seated immediately. Doesn't seem right, but what do I know. I guess their bill was going to be more than ours so they are more important. So we are seated and the chair that my sister sat in almost broke (she's not a big girl, 5'6 and 125 lbs.). So she switched chairs and that was fine.

We looked at the menu for a while and they didn't have just crab legs so we ordered the big sampler platter. We asked if we could substitute the coconut shrimp with fried shrimp and were very rudely told no there were no substitutions allowed. The food on the sampler platter was okay, about what you would expect for a sampler platter. When we were finished eating we waited for at least 10-15 minutes for the bill. That didn't really bother us, that's typical but after we paid we were ready to get out of there. We were very disappointed, especially since this was my first trip to Hilton Head and only my sister's second. The only good thing about the place is that they had good live music and the wait staff were friendly.