Results 1-5of 5 Reviews
April 5, 2010
January 21, 2007
My husband, friends and I have visited two of the Charley's steakhouses and both times we had memorably awful experiences! The staff at the I-Drive restaurant were mostly rude, argumentative and it was an experience I would urge no-one to undergo especially at the price! We were not served our included salads or bread for 45 minutes after sitting down (it was late and not busy as we had waited 1.5 hours for a table). The floor manager who served us forgot the wine we had ordered and so had to return to ask us again, and in fact we had this happen several times during our meal as she constantly forgot what we had ordered.
The table staff clearing our table after the entree, stood at one end of the table and asked us to pass down the plates, so that they didn't have to move around the table collecting our debris, something which should always happen in any class of restaurant! The attitude of our server, who was the floor manager at Charley's was so rude and provided the worst service we had ever encountered. She was very insincere in her apologies and told us we could have desserts on the house... Great! She then proceeded to laugh at us and chatised us when I pushed aside the squashed up dessert, which she had cheerily thrown in my direction, whilst commenting "um, yes that looks a bit messed up!"... It was then actually another member of staff who noticed the appalling state of the dessert who then whisked it away and brought another more perfectly formed dessert for me to eat... However, at this point we had had enough of the awful service and were prepared to leave and comment to the manager.
The member of staff then claimed she was as high as you could get in the restaurant and began to pick a fight with us over our seemingly fussy requests... We really could not believe the experience at Charley's and finally as were about to leave the member of staff did offer a pathetic apology for our awful night of what turned out to be more of a farce than a fine dining experience... Go to Charley's at you peril, or if you want to be insulted and annoyed!We will be spending our money in the much more classy and well staffed Capital grille during future visits.
From journal Winter Getaway
February 12, 2006
From journal A Week In Orlando
February 2, 2003
One visit can’t give you a complete sense of the restaurant, but first impressions coupled with the fact that it’s one of the top-10 independent steakhouses in the United States should give you a good head start. We stopped in during an early Friday evening, so it wasn’t packed to the gills (you have to plan to go at hours when you won’t have to compete with the masses). The service was excellent--the waitress was both attentive and helpful; she gave us some restaurant background and painted a quick picture of what they do to prepare their steaks. The menu isn’t as expansive as some of the chain restaurants out there, but there are more than enough items to satisfy meat and seafood eaters alike (including alligator bites for you more adventurous eaters out there). If you have kids, you might want to check out the menu first before sitting down.
My wife decided on a steak and lobster tail combination while I chose a larger filet mignon (I think it measured somewhere around 18 ounces), both of which weren't on the normal menu. The side dishes are priced separately from the main part of the meal--we chose the spinach/artichoke casserole and Charley’s smashed potatoes, both of which were enough for two people and very tasty to boot. The stars of the meal--the steaks--were definitely some of the best that we have ever had. This isn't to say that the bigger brand-name chain steakhouses don’t have good steaks, but when you go to a place like this, you are eating a different level of steak. It’s the difference between going to a fast food place to eat a hamburger and going to a more upscale sit-down restaurant that uses higher-quality ingredients and more specialized preparation. You know you’re still eating food of the same name, but it's a different experience altogether.
The next day, you should be left with plenty of leftovers to remind yourself of the wonderful dinner you treated yourself to the night before. If you don’t, you missed out on the dessert tray and some of the hugest pieces of cake you have ever seen. If you’re looking for the full meal experience, then you’ll have to save room in your stomach--and your doggie bag--for one of the creations they’ll display to tempt you at the end.
Overall, we had a wonderful dining experience. The price was a little high for two people but, if you’re going to be on vacation and especially in a timeshare, you can plan/budget in preparation for a visit to this restaurant (or any eatery/attraction for that matter). Enjoy!
From journal Driving south for the winter
Raleigh, North Carolina
July 9, 2002
From journal Turkey day in Fla.