Serendipity 3

xine
xine
First Reviewer
3 out of 5
Avg. Member Rating
10
Reviews
6
Photos
Editor Pick

Kitschy Giftshop Worth the Stop

  • October 30, 2009
  • Rated 3 of 5 by airynfaerie from St. Augustine, Florida
Kitschy Giftshop Worth the Stop

Although Serendipity 3 is mostly thought of as a restaurant, they also have a fun little shop as well...and for the experience of going in, shopping, and getting out instead of dealing with the long wait to sit down, may be a better way to say you experienced this popular place.

Located in the Upper East Side and founded in 1954, this unique place is probably most famous for its Frrrozen Hot Chocolate (and the fact that many past stars like Marilyn Monroe and the Kennedy's used to frequent it). This glass of chocolate decadence comes piled with whipped creme and several straws since it's normally assumed that you'll be sharing with the other people at the table. Many people come just for this dessert, and I've found that the service tends to be quite snotty at times. Maybe its because they know that because they're popular, people will wait however long it takes to be seated, and then wait forever getting served, and deal with super cramped eating spaces, that the staff feels they can be aloof.

This is just another reason I feel like it's a stop worth making, and if you have some time, endure the wait, and enjoy the experience...but if you're looking just to check it out, squeeze by the lines of waiting customers outside and take a browse in their quirky gift-shop with all kinds of kitsch. You can buy chocolate scented perfume and cheesy mugs, to snow globes and recipe books. The main thing I would say to snag for your trip back home is a box of their Frrrozen Hot Chocolate packets so you can make this yummy dessert in the comfort of your own home! (Also, if you can get past the host just acting like you already have a table, try to walk through the dining area to check out the decoration. There's a big clock on the wall which was the table where Michelle Pfeiffer drank a hot chocolate in the movie, One Fine Day.)


• http://www.serendipity3.com/
• 225 E. 60th St.
• Metro stops: 4, 5, 6 at 59th St.; N, R, W at Lexington Ave.-59th St.
• Open Sun-Thu, 11:30am-midnight; Fri, 11:30am-1am; Sat, 11:30am-2am

From journal Shopping in New York City

Hugely Disappointing

  • September 20, 2009
  • Rated 1 of 5 by mbord from Seattle, Washington
My wife and I traveled to NYC for our tenth wedding anniversary and booked reservations well in advance. We arrived to Serendipity 3 only to be "greeted" by an unprofessional person who couldn't find us on their reservation list. I had a sinking feeling a moment later, as we were given the third degree with obvious hopes to prove we never booked up. The greeter wanted us gone ASAP. A proper restaurant which cared about customer satisfaction would have expressed regret/concern, issued an apology, or ideally presented a solution, yes? Not Serendipity 3. The greeter called over his manager so the two of them, standing only a few feet away and at full volume, could openly question whether or not we were *lying* about our reservation. Huh!?

I was taken off-guard by arrogance and lack of professionalism. I don't take kindly to having my integrity questioned. After calmly restating the facts regarding when / how we booked our reservations and who my wife spoke with, it was clear we were a problem for them and no longer welcome.

For the record, I'd consider my wife and I to be polite, well put-together, classy professionals. We were prepared to spend a lot of money on what was supposed to be a fun, light-hearted anniversary dinner. Our mistake. Serendipity 3 is the wrong restaurant for ANY occasion.

In the end, I maintained my composure, stating I was "very disappointed by this" but inside I felt like shouting at the top of my lungs for having to bear such unacceptable treatment. Those three minutes felt like a slap in the face. This is the only restaurant I've ever loathed.

Thankfully there's plenty of great competition in Manhattan, and that's where you should take your pocket book. We took a few minutes to shake things off outside and found a charming old-world Italian restaurant a block or two away-- a much better choice.

Looking back... what jerks. My wife and I are from Seattle. Though we won't return to the area soon, I want to actively dissuade people from patronizing this establishment. Avoid at all costs. Spread the word. They do not deserve your business.


Cons: Rude, insulting service
Editor Pick

Serendipity 3

Serendipity 3

There is a trick to getting service at Serendipity 3; don’t wait outside. The inside waiting is small so most people wait outside. The host tells everyone that there is an hour wait time, but she never goes outside to call people in. If you stay inside you can cut that hour down to about 10-20 minutes.
Although the name may seem odd (it pays homage to the three people who started the restaurant also known as the Serendipity 3) this isn’t your average popsicle stand. Located in a basement on East Fifty-Eighth Street everyone from Bill Clinton to Andy Warhol has eaten here.

Serendipity is a hodge podge of items. The inside looked appropriate for the Mad Hatter to have his tea party there. Stain glass lamps hung from the ceiling and white marble taps were crammed into the building. Shelves near the register are packed with interesting knickknacks such as cookie monster cookie jars, action figure dolls, and books of all kinds.

It isn’t just the interior that people come for but the food. After being seated the host will hand you a menu over a 1-½ foot high. Most people come for the ice cream, which are more than enough to feed two people. Their drug store sundaes are three huge scoops. I split the Forbidden Broadway Sundae with my grandmother, and we both agreeded that it was one of the best sundaes we had ever had. It consisted of chocolate Blackout cake, which was still warm, next to vinella ice cream and topped with hot fudge. The only complaint was the whipped cream. It was very sour. Almost like it went bad. We weren’t the only table taking it off. The sundae cost $13.50. We also decided to split an entrée, The Alamo. I had some reservations about this black beam burger, but it was a wonderful pleasant surprise. The burger tasted unlike anything that I had before. It was almost like a cross between a hamburger and refried beans. I also highly recommend adding the picante salsa and the sour cream. The Alamo was only $10.
Serendipity 3 offers a wide variety of food besides the ice cream that is famous for, such as Lemon Chicken, Cheddarburger, and Chicken Nachos. Regardless of what you get you’re guaranteed a delicious twist on old favorite.

From journal New York, New York

Serendipity 3

  • June 25, 2007
  • Rated 1 of 5 by mkotzian from Bethesda, Maryland
I was recently in NY and decided to give Serendipity a try. It is one of those places you hear about that was great but I believe that was back in the day. Upon arriving, I was told an hour and a half wait and this was at midnight. We were finally seated upstairs where the table was dirty and the roof above us was peeling off. It was, all in all, rather dirty. We saw the size of the desserts and had heard about the amazing hot chocolate so the three of us opted for hot chocolate all around as it was now 1:30am and the air conditioning was freezing. The waiter came and we tried to order but were told that there was a $8.50 minimum (the hot chocolate is $4.50) but all they were serving was desserts. We were appalled as the rude host or manager in our hour and a half wait never mentioned this nor were there signs posted. The only way you were told that was by a little note in the middle of the menu (very hard to see amongst all the design). They stated we would have to leave if we did not order more. We asked to speak to the manager and she came over and stated it was on the menu but we stated that it is late at night and you are only allowing us to order desserts. She condescendingly replied that this was the way it is and that if you did not like it you should leave. We explained how a sign needed to be put up but you could tell that was never going to happen. The fact is, they want you to wait anywhere from one to three hours and, by the time you are seated down for desserts only, you find this out and just order stuff that you may not eat since you waited so long. We noticed at another table they too had ordered hot chocolates and other desserts. The hot chocolate was gone but the massive sundaes were left untouched. All because, I am sure, they had to meet the $8.50 per person minimum when all you could order was desserts.

Needless to say, we left and will never be going back. With a dirty environment, rude hostess and manager (I've never been treated so bad and I am a paying customer), long waits, and lack of information about the limit when it is desserts only, I will never recommend this place to anyone.

From journal New York

Serendipity 3

  • January 11, 2005
  • Rated 3 of 5 by JayneeS from Bloomfield, New Jersey
The most hyped ice-cream shoppe in Manhattan, this place is still visited by celebrities on occasion. Tourists flock to S3 for the ice cream and star-watching. This can make it hard to get a table for a sundae, but if you DO manage to get a seat, take advantage and get the signature frozen hot chocolate or a large sundae built for two (or three!) people.

S3 has been featured in movies and is a quirky must-see for any movie fan, even if you can't actually get in.

From journal Things to Do in NYC Before You Die

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