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Kuang Si Falls
Elephant Village and Camp Luang Prabang
Traditional Arts and Enthnology Centre
L'etranger Books and Tea
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Ban Muang Nga Village, Luang Prabang, Laos
+856 71 212311
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Tiger Trails worst 2 days of our 9 month trip!
October 1, 2010
**** This is worth reading before booking with tiger trails in laosHere was our elepahnt experience on our honeymoon....as described to our credit card company as I try to get our money backWe had booked this tour over 7 months ago before leaving ...
**** This is worth reading before booking with tiger trails in laos
Here was our elepahnt experience on our honeymoon....as described to our credit card company as I try to get our money back
We had booked this tour over 7 months ago before leaving the United States for our trip around the world. We had originally booked the tour as a camping tour in the Jungle but only days before arrival we were told that camping was no longer possible and we would be put in a room instead. According to the email description we would be recieving a two day one night tour including the following: food (meals) and water, lodging, 3-4 hours riding time with the elephants, english speaking guide, giving the elephant a bath between 7:45 and 8:45am, 9:30am - 2:30/4:00pm kayaking back to Laung Prabang.
What we recieved:
The tour started with a 40 minute drive to the jungle along with our ''english speaking guide'', who said a total of 4 informative words on the way watermelons, pineapples, and teak tree. Upon arrival we were given 2 small bottles of water and told that we would be going on a one hour elephant ride. 15-20 minutes later we had gone in a small circle and finished with the first ride. Next we got to learn some commands and ride the elephant alone, that ride lasted only 3-5 minutes and less than 150 feet.
Our guide then informed us that we would be eating lunch. Lunch consisted of three cold buffet options, some with not enough left to fill a plate. At this point we ate basically a plate of white rice and finished the remaining drops from our small waters that we were given that morning. We sat eating lunch for nearly an hour before our guide reappeared to tell us about the afternoon.
Around 12:45 pm we began the Jungle Trek portion of the tour. In 15-20 minutes we had walked part way up a hill and told ''it was all over'' and we would be trekking back to the river and our room. By 1:30 pm we had checked into our room and told that we would have ''relax time till 5:30 dinner'' by our guide. At this point we had spent less than 1 hour riding on the elephants.
April 25th (Day 2)
We got up and walked part way back up the hill to get the elephants to give them a morning bath. Upon mounting them it took the same 15-20 minutes as the day prior to reach the river. Once in the river we spent only 9 minutes 21 seconds actually bathing and washing the elephants. The reason we know this along with the other times is the time and date stamp on the photos from my camera, all of which I am willing to supply to prove the times listed along with various other video/audio evidence that we did not recieve what we had been charged for.
After a less than exciting breakfast we began the kayak tour. Needless to say it was not great and rather than the advertised 4 hours in was over in less than 2. At the end we were handed a small styrofoam container of rice and 2 small bottles of water for our lunch. We were back at the office before 12:30pm on Day 2, despite an advertised ending of 4-5pm.
But the tour wasn't finished yet. Upon arrival at the office we were told that our luggage from the room would not arrive until between 4-5pm. So for the rest of the afternoon we sat around in soaking wet clothing with only enough money on us to purchase one sandwich between the two of us.
The following day April 26th, 2010
I contacted the office to make an official complaint and submit a written letter similar to what is written above (I would have done this on April 25th, 2010 but my pen, paper, clothing, was not returned to our hotel until nearly 5 pm). I sat for nearly an hour because the manager/director were in a ''meeting''. I was then told that they would only meet with me in person if I had a scheduled appointment, first available was in two days which we would no longer be in town for. The man at the front desk then said that they would call me at 7pm at my hotel to discuss my complaint.
At 7pm I recieved a phone call at my hotel but it wasn't the owner or manager it was the same guy acting as if he was the owner. After pressing him he admitted that it was the man at the desk I had spoken to earlier. I hung up and then called the number that was written on piece of paper posted on the office wall that I had remembered from my hour of sitting in the office. Markus Neuer 020 2955880, he was the actual director. I had a 15 minute conversation with him discussing my complaints and difficulties in reaching him. He agreed to send his business partner, Pierre Boismard 020 6658211, by the following morning to further discuss my complaint. He did come by and recieve my letter of complaint, but beyond that did not seem to have an urgency in addressing my complaints.
I then emailed Markus directly twice with no response at firstname.lastname@example.org, at this point I have been forced to dispute the charge. I have now spent coutless hours on my own trying to resolve this conflict with no response.
I was then told that the tour can change due to weather... we had sunny days and a little drizzle that evening, with more sun on our final day. I have photos with time stamps to prove the times that I have listed above, I also have an email description of the tour that I have inserted above, and I also have an audio recording of a gentlemen in their main street office giving me a detailed list of what would be included. I can submit all of these items if necessary upon request.
Thank you for looking into this matter,
Weston P. Bierma