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Quote: Rooms are very run down and even an odor in some. Staff is nice but that is the best thing about this place. You feel as if you are sleeping in the hallways with everyone that is coming and going. This is not a quiet hotel at all, no privacy!
Quote: We had a room with 2 queen beds and a sleeper sofa - plenty of space in the room. More than adequate breakfast. Enjoyed the location as it was easy to get around most anywhere in town. All in all very enjoyable stay.
Quote: When we first checked in the room we were given had a bad smell, but the gave us another room that was an upgrade. It was a nice h otel and would recommend it to anyone wanting to stay there.
Quote: The Staff is clueless about pool maintenance, hotel amenities, pool hours etc. The pool was filthy. We asked if it was safe to swim in and were assured it was fine, and the green color was simply due to a green floor. After getting in, with... Read the full Best Western Palms Hotel & Suites review
Quote: We enjoyed the pool and hot tub. The game room has a pool table, checkers and other games. The rooms are very clean. The free breakfast has decent variety. I was pleased with the room. The hotel is fairly new. I'd stay again.
Quote: We only live 1 hr. away from Lubbock, but stay the night over there often. We have stayed at several other hotels, but this by far has been the best and was a great value. The pool was great and the kids loved playing in the game room. The breakfast... Read the full Best Western Palms Hotel & Suites review
Quote: This hotel was clean and the people were friendly. Our only problem was following a map from yahoo and mapquest. They have added several new roads in Lubbock and have removed some roads so make sure your map is right! Other then getting lost, we... Read the full Best Western Palms Hotel & Suites review
Quote: we were in lubbock for our daughter's tech graduation. had only about 2 hrs of sleep at an unnamed hotel the night before. the rooms were clean, quiet, and very comfortable...breakfast was good. staff very friendly and helpful.. will stay here again... Read the full Best Western Palms Hotel & Suites review
Quote: This hotel is one of the best I've stayed in. From the staff to the rooms everything is great.