Ritz-Carlton San Juan Hotel, Spa & Casino

From $ -1 per night

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6961 Ave of the Governors, Carolina, Puerto Rico 00979
787-253-1700
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User Reviews

Results 1-10of 48 Reviews


Great hotel, good location

A traveler

Travelocity.com

Clearly the best and nicest hotel on the beach in this part of the island. The staff is incredibly friendly and helpful. They go WAY above and beyond to be helpful. The pool is nice, very family oriented area but you can relax, have a drink, read, ...Read more
Excellent Hotel.

A traveler

Travelocity.com

The only thing I ding the Ritz San Juan on is the service in their restaurants. Generally excellent. But the restaurant outside by the pool had truly mediocre service, very slow and inattentive. Service on the beach was great -- once you got their ...Read more
Lovely hotel, but too far from town

A traveler

Travelocity.com

This is a beautiful hotel with a nice beach, but it is good distance from to town - about a $20 cab ride. And there's not much to do once you leave the property. Unless you wanted to eat in the hotel every night, you had to take a cab to reach a ...Read more
I liked the location and the beach and pool was great. The fitness center was also convenient and great.

A traveler

Travelocity.com

My only negative would be the prices in the restaurants. It was very expensive to eat at the hotel restaurants. Also a simple think like a glass of cranberry juice at the lobby bar was $6.00. The service was fantastic. Everyone was very friendly and ...Read more
Awesome Vacation

A traveler

Travelocity.com

I read A LOT of reviews both on Travel Agency and TripAdvisor about the Ritz in San Juan. I paid special attention to the negative ones. Most of the negatives seemed to be from pretentious people who think a bit too much of themselves. I could ...Read more


Ritz Carlton San Juan

A traveler

Travelocity.com

Though we went on a very busy week ( Presidents week). We were still dissapointed in this particular Ritz property. We booked a pool view room and were told we would get 2 queen beds since our son was with us. We got there and had a room with a ...Read more
Ritz at San Juan

A traveler

Travelocity.com

The hotel is just beautifully landscaped and has a lovely beach where you feel like you are wa;king on velvet. Service is excellent ,workers are very friendly and extremely helpful. I was a little disappointed by the size of the room. Overall a ...Read more
Great hotel and a great value!

A traveler

Travelocity.com

We bought a travel package for our anniversary trip. The hotel and price were amazing!! All of the restaurants were excellent, especially the fine Italian restaurant on the property. The pools are clean and stocked well, and the hotel's location on ...Read more
Wonderful Staff- Beach

A traveler

Travelocity.com

My stay at this Ritz Carlton was good however I have had better experiences at other Ritz-Carltons. The staff and environment was great but there were some challenges with the beach and pool towels and the outdoor restaurant. I did make several ...Read more
The rooms were nice and the service in the casino and Italian resturant were amazing! But the outside bar and beach service were awful.

A traveler

Travelocity.com

I loved the beach it was so nice to just walk right out to it, and the spa and casino were so much fun. But the outside bar was awful and the service was terrible. The Italian resturant was amazing and the service was great just expensive.