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thestickman23
thestickman23
First Reviewer
3 out of 5
Avg. Member Rating
2
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Maui Mountain Cruisers

As two-year residents of Hawaii, my husband and I have come across nothing but hospitality and generally good service across the Hawaiian islands. So we were particularly surprised by the extremely poor service offered by this company in Maui.

The company picked up the wrong passengers at the hotel lobby (they obviously didn't check their manifesto), didn't realize their mistake until 30 minutes later when we finally managed to get a hold of the driver, refused to come back to pick us up, and then proceeded to tell us that it was our fault for being late, which I can assure you we were not.

When we called the company later to complain and demand a refund, we were amused to find out that the company believed we had been picked up on the tour because they had not heard of any issues otherwise from their driver. When I assured them that this was not the case, they went on to tell us that it was our fault for being late. After some arguing and explanation of what had happened, the person to whom I was speaking made it clear that they were not concerned about their company's service and would have to verify with their driver before anything could be done and then hung up on me.

When they later called us back, they gave us a full refund and still did not apologize once for their mistake. We asked for complimentary tickets to make up for our inconvenience and surprisingly they agreed.

In all, we were very disappointed by the service of this company.

From journal Bike Ride down Haleakala Mountain

Editor Pick

Maui Mountain Cruisers

  • January 12, 2004
  • Rated 5 of 5 by thestickman23 from Saddle Brook, New Jersey
Maui Mountain Cruisers

We went on the Sunrise Tour. We were picked up at our hotel at 2am. The van proceeded to their home base, where we had a choice of bagel and muffins and were given windgear. Then we took a van to the top of Mount Haleakala, where our tour guide took us to the top of the crater to see the sunrise. 10,000 feet above see level can get a bit cold (40 degrees) and windy, so definitely dress accordingly.

After the beautiful sunrise, we retrieved our bikes and were given a quick tutorial. Basically, you just glide down winding roads, at midpoint you stop for picture-taking, and at the bottom of the volcano you have breakfast at a small restaurant. After breakfast, you follow your tour guide to a small church where you can take pictures and conclude your tour. The bus takes everyone back to their hotels and/or resorts. The overall experience will stay with us forever - how often do you get to glide down a volcano? The tour guides were friendly and helpful. They never hesitated to take a picture for you. For those who do not want the sunrise tour, you can do an afternoon tour. Hopefully this will be of help to you.

From journal My Honeymoon In Maui

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