Evolution Expeditions Kayaking Reviews (Las Vegas, Nevada)

Terrible customer service. They ruined our trip!

San Diego, California

August 24, 2011

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Do not use this company!! We have kayaked on this river many times and each time it was a gorgeous experience. This was the first time booked with Evolution Expedition and it was an incredibly disappointing experience. They ruined our trip. First ...Read more Do not use this company!! We have kayaked on this river many times and each time it was a gorgeous experience. This was the first time booked with Evolution Expedition and it was an incredibly disappointing experience. They ruined our trip.

First clue: Over the phone I asked why their prices were so much more expensive than the other providers. I wanted a sense of what we were paying for. The rep got very defensive and said that their kayaks and the van that picked us up were much nicer than the others. He seemed very bothered by the question and implied that if we had any issues we could go with someone else.

Second clue: We were flying in to Henderson Airport (7 miles from the kayak pick up/ drop off location) so we asked whether it would be possible for them to give us a ride. (Other companies had done this as a customer service in the past) They said they would but for a fee of $100 each way. In other words: "We don't really want to." Because of that we decided to fly in a day earlier, stay at a hotel and rent a car so that we could make the early pick up time of 8am.

One we arrived at the river they hand us the liability waiver which had all the basic liability language about getting hurt etc... Suddenly we realize that it says that if we arrive late to the pick up location at the end of the river, they will charge us an additional $400!!! (The entire booking for 4 people is only $468) They never mentioned that to me over the phone and when I questioned it, again he became incredibly defensive and said. "If you don't sign I will not let you get on the river." We obviously felt very uncomfortable agreeing to such an unfair business practice. What if we were injured on the river? Instead of helping us they would charge us a fee? This fee amount was not mentioned anywhere on their website.

Finally since we felt completely stuck, we had already spent so much money on the flight, car, hotel, and kayak rental, we decided to go ahead and sign. The rep was so worked up and insulted that we had questioned him that he decided to deny us the service anyway. He cancelled our trip no matter how much we pleaded with him that we wanted to go on the river anyway and that we would chance it.

Not only did they not provide the service they agreed to but they still charged us $468!!! We now have to dispute the fees with our credit card company and deal with the hassle of this terrible company. In a financial environment like today, I am surprised they can stay in business with such a hothead representing them. Close

Kayak Hoover Dam

by finelikefroghair

saint paul, Minnesota

June 23, 2009

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I and a few girlfriends went kayaking from the Hoover Dam to Willow beach with Evolution Expeditions a few weeks back and what an amazing time we had. Our guide was very professional, and fun to hang out with. She showed us a cave that we went in ...Read more

They Took Care of Us All!

by redspydr

Tonopah, Arizona

June 23, 2009

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Hey u all, just want to drop a line thanking you for the good time. You have fun, real, informative guides....great equipment and provisions. I wanted to see the Black Canyon and you showed this to us all in style....thanks!!

Kayak Las Vegas

by Christoper

Chicago, Illinois

February 19, 2008

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Kayak Las Vegas, Nevada? What an incredible trip to Vegas! Being an outdoorsy type, I never would have expected to find what I did. Most would thing of bumping elbows with individuals rushing to restraints, shows and the gaming areas. I found ...Read more

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Terrible customer service. They ruined our trip!

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