December 2, 2005
We had our most disappointing vacation experience with Vision Air this fall. We were picked up at our hotel at 9am for the South Rim tour and were supposed to depart the airport at 10:30am. At 11am, an announcement was made that the computer had lost all of the passengers' data and that we would need to be re-ticketed. We then stood in line for half and hour to get new tickets. Sometime after 12pm, our flight was finally ready. It was almost 2pm when we finally reached the Grand Canyon.
The bus stopped at two lookout points, and then we were told we had to skip the third point because the plane was ready to take us back to Las Vegas. We were rushed back to the airport, where we sat for over 2 hours waiting for a flight. The attendants at the airport didn't realize that there was another flight that still needed to depart that evening and were getting ready to go home for the day. When we finally returned to the Las Vegas airport, most of the employees were gone for the day. I had to call an 1-800 number and demand that someone meet us at the airport. Someone finally came and gave us some forms to fill out. We submitted a written complaint and were told that an employee would follow up and resolve the issue.
Three weeks had passed and no one had contacted us. Between my husband and myself, we called Vision 15 times. No one ever responded to our messages. After threatening to call the president, Larry Siggelkow emailed me. Here is a segment of his email. “I do not understand where you got the impression there were three stops on the tour; Vision has never been able to make three stops.” The bus driver announced that we would be making three stops. He had probably forgotten that the third stop had been eliminated because his mind was on the fight he had earlier in the day. We had to wait to board the bus because two park rangers were writing up our bus driver for starting a fight. “We do not reimburse for inconvenience.” I requested a partial refund, which Vision refused. Larry also accused me of lying about our show tickets. Vision advertised that this tour would be 7 hours from our hotel and back to the hotel. Since we were picked up at 9am, we should have been back at our hotel by 4pm. We had tickets for a show that evening. Since Vision was running behind, we didn't get back to our hotel until after 8pm, 4 hours later than promised. We ended up losing $150 on non-refundable show tickets. We also wasted 5 hours waiting in airports.
Vision Holidays advertises that its goal is to provide customers with the finest that Las Vegas has to offer. It also says that Vision Holidays will make your Las Vegas vacation an experience you'll never forget. I certainly won’t forget this horrendous experience.
From journal Vision Air Ruined Our Trip to the Grand Canyon