I had been to the top of the Empire State building about 10 years before and don't remember it being the complete disappointment that it was this time. If you like to stand in line, this is the place for you. Plus, you can't even go to the tippy top, they stopped that five years ago. You're going to the 86th floor observatory deck.
First, waiting in line to get the ticket takes a while. For me, it was a half hour, but it's often longer. Buy tickets beforehand at a nearby shop or I understand you can buy them online. They'll pitch you this "combo" package. It's a ticket to the top and also a ride/movie experience that takes you on a "helicopter ride" of the city. They say if you buy that, you'll get through the line faster. Um, not really. It might save you 15 minutes, but in the grand scheme of a two-hour wait, don't do it unless you really want to see the movie anyway.
Then they catch you when you get to the top. You have to stand in line again to get your photo taken. They won't let you bypass it -- how annoying. Another chance to make a buck.
Now you're at the top. Big deal. There's New York -- behind a fence with a lot of grafitti on it. Yes, I know for some it's just to say you've been to the top of the Empire State building. Make it last on your list if you've other things to see.
Now, you have to wait in line to get DOWN the darn thing. That was another 45 minutes. Ugh! Plus, it's not air conditioned, so prepared to be hot and sticky. The random fans give momentary relief -- until the line moves again.
In case you haven't already garnered this, I thought it was a huge waste of time and energy. Nothing like when Meg Ryan rushes to the top to meet Tom Hanks -- let me assure you. Do it if you must, but be prepared for lines and depending on the weather, a view that's not all that.